FAQs Homepage EN – Serea Locks

How can I contact the customer support?

Nicole — Thu, 31 Jul 2025 11:46:43 +0000

You can reach our support team at support@serea-locks.com.

What is the sharing function and how can I use it?

Nicole — Thu, 31 Jul 2025 11:42:12 +0000

The Serea Smartlock includes a Sharing feature that allows you to grant access to your lock to up to four other users via the Serea app.

To share your lock:

Log into your Serea account and tap the menu icon in the top right corner.
Select “My Locks” and choose the lock you want to share.
Scroll down and tap “Share this Lock.”
Enter the recipient’s email address and the desired sharing time period. (Note: The recipient must have a Serea app account.)
Tap “Share Lock” to send the invitation.

The recipient will receive an email to accept the shared access. You can track the sharing status next to the lock in the app.

As the lock’s admin, you can cancel sharing at any time before the set period ends. To do this:

Go to “My Locks”, select the shared lock, and tap the “×” next to the recipient’s account.
They will be notified that access has been revoked.

Do I need an internet connection to use the Serea App?

Nicole — Thu, 31 Jul 2025 11:28:13 +0000

An internet connection is not required to unlock the Serea lock. However, some features within the app menu do require a connection like the sharing function.

Can I use Serea on a smartwatch?

Nicole — Thu, 31 Jul 2025 11:25:44 +0000

Currently Serea isn’t compatible with smartwatches. This is because smartwatches currently don’t support our used unlocking mechanism.

How can I lock my Serea lock?

Nicole — Thu, 31 Jul 2025 11:22:26 +0000

You do not need the app to lock your Serea lock. You can lock it by manually plugging the two ends together.

Why can’t I unlock my Serea Lock?

Nicole — Thu, 31 Jul 2025 11:18:09 +0000

To unlock your Serea lock you need to registrate it beforhand. Here you can find more information about the registration process.

If you lock has already been registrated then please follow the instruction:

Tap on “click to unlock” in the app and align your smarphon’s NFC sensor – which is marked on the screen – with the lock.
Hold your phone steadily against the lock without moving it until the unlocking process is complete. If the lock doesn’t open, cancel the action and tap “Click to unlock” to try again.

You can find more instructions in the app under “how to scan my lock”.

How can I register a lock in the app?

Nicole — Thu, 31 Jul 2025 11:15:32 +0000

To add a new lock to your account navigate to the menu in the top right corner. Afterwards tap on the button “Add a new lock”. Then follow the instructions on-screen.

After adding the lock you should be able to open it by tapping on “Click to unlock” and holding your phones NFC antenna steadily to your locks surface for a few seconds.

Is any kind of physical key available in case of an emergency?

Nicole — Thu, 31 Jul 2025 10:16:28 +0000

The Serea lock can only be opened using the app and does not include any kind of physical key. The unlocking mechanism works through the NFC antenna in your smartphoen and the chip in the lock.